Privacy Policy
Faisalabad Textile Mill (“FTM,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit faisalabadtextilemill.com, place an order, create an account, subscribe to our updates, or contact us.
By using our website, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following information when you use our website or purchase from us:
Information you provide
•Name
•Email address
•WhatsApp or telephone number
•Billing and delivery address
•Order details and purchase history
•Account login information, if you create an account
•Information you provide when contacting customer service
•Preferences submitted through newsletter or marketing forms
Payment information
Payments may be processed through third-party payment providers. We do not intentionally store complete payment card details on our website. Payment providers may collect and process payment information according to their own privacy policies and security practices.
Information collected automatically
When you browse our website, we may automatically receive limited technical information such as:
•IP address
•Browser and device type
•Operating system
•Pages viewed and website interactions
•Referring website or source
•Approximate location based on technical information
•Cookies and similar technologies
2. How We Use Your Information
We may use your information to:
•Process, confirm, and deliver your orders
•Send order confirmations and delivery updates by email or WhatsApp
•Provide customer service and respond to enquiries
•Process returns, exchanges, refunds, and cancellations
•Maintain and manage customer accounts
•Improve our website, products, services, and shopping experience
•Send newsletters, collection updates, and promotional messages where permitted or where you have subscribed
•Prevent fraud, misuse, unauthorized activity, and security threats
•Maintain business, accounting, and legal records
•Meet our legal and regulatory obligations
3. WhatsApp, Email, and Marketing Communication
If you provide your phone number or WhatsApp number during checkout or when contacting us, we may use it to communicate about your order, delivery, return, exchange, or customer service request.
With your consent or where permitted by applicable law, we may also send information about new collections, offers, and mill notes. You may unsubscribe from marketing emails at any time by using the unsubscribe option in the email or contacting us at faisalabadtextilemills@gmail.com.
Please note that essential service messages, such as order and delivery updates, may still be sent when necessary to complete your purchase.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
•Keep items in your shopping cart
•Remember account or website preferences
•Help the website function properly
•Understand how visitors use our website
•Improve website performance and content
You can adjust cookie settings through your browser. Disabling certain cookies may affect some website features, including account and checkout functionality.
5. Sharing Your Information
We may share limited information with trusted service providers when necessary to operate our business, including:
•Payment and transaction service providers
•Delivery and courier partners
•Website hosting, security, analytics, and technical service providers
•Email and WhatsApp communication services
•Professional advisers or authorities where required by law
We do not sell your personal information for money. Service providers may only use information as necessary to provide their services or meet their legal obligations.
6. Third-Party Links and Services
Our website or social media pages may contain links to third-party websites and platforms, including social media, payment, delivery, or other services. These websites operate under their own privacy policies. Faisalabad Textile Mill is not responsible for the privacy practices, security, or content of third-party websites.
7. Data Security
We take reasonable administrative, technical, and organizational steps to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or electronic storage can be guaranteed to be completely secure.
8. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer service, resolving disputes, maintaining business records, preventing fraud, and meeting applicable legal or accounting requirements.
9. Your Choices and Rights
Depending on applicable law, you may have the right to:
•Request access to the personal information we hold about you
•Ask us to correct inaccurate or incomplete information
•Request deletion of information where there is no valid reason for us to retain it
•Withdraw consent for optional marketing communication
•Ask questions about how your information is used
To make a privacy-related request, contact us at faisalabadtextilemills@gmail.com. We may need to verify your identity before completing certain requests.
10. Children’s Privacy
Our website is intended for general audiences and is not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and remove it where appropriate.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or applicable legal requirements. The revised policy will be posted on this page with an updated “Last updated” date.
12. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact:
Faisalabad Textile Mill Faisalabad, Pakistan Email: faisalabadtextilemills@gmail.com Phone / WhatsApp: +92 328 7526397